What You Need to Know Before You Start

This page covers the account questions we hear most often — deposits, withdrawals, verification, and getting into the lobby on your phone. Every answer is written for how the platform actually works, not a generic walkthrough. If you want to fund your account via PayPal or Venmo, the steps you need are here. If Play+ is your preferred prepaid option, we cover

that path too. Verification is required before your first withdrawal; we explain exactly what to upload and why. Access to the platform depends on your state's applicable law — we'll tell you where to check eligibility. If your question isn't covered below, our live chat team can pick it up directly. Players in Columbus and Denver have used chat to resolve account

holds in minutes. The goal here is simple: get you from question to answer without sending you in circles.